Terms and Conditions for SpecialOps

1. Basis of Contract

1.1 We agree to provide the services described in our Proposal (“the Services”) to you at the prices indicated therein (the "Price").

1.2 The information on our website and Proposal constitutes an invitation for you to make an offer. No contract exists until we confirm your status as a client via written or electronic communication.

1.3 We reserve the right to refuse your order or offer alternative pricing or terms.

1.4 This document forms the basis of the contract between us upon acceptance.

2. Identification of the Service

2.1 You acknowledge that:

• You are purchasing as a business and not as a consumer.
• You understand and are satisfied with the scope and nature of the Services.
• You have not relied on any external representations outside the Proposal.

3. Price Increase

3.1 Prices listed in our Proposal are subject to change.

3.2 We will provide at least 28 days' notice of any price increases via email.

4. Payment and Goods and Services Tax (GST)

4.1 You agree to pay the Price plus any applicable GST at the current rate (currently 10%).

4.2 If you are a resident outside Australia, GST will not be charged, provided you submit sufficient evidence.

4.3 Payments can be made by credit card or direct debit. Insufficient funds may result in service disruptions.

4.4 Credit card payments may incur a surcharge.

5. Late Payment Surcharge

5.1 If payments are not received by the due date:

• On the 6th day after the due date, an additional charge of $100 will apply.
• On the 12th day, an additional charge of $150 will apply.
• After 20 days, services may be suspended.

5.2 If the agreement is canceled due to non-payment, you agree to pay:

• All outstanding amounts to the end of the current month.

6. Termination

6.1 Either party may terminate the agreement with one month’s written notice.

6.2 For cancellation, you must provide:

• Identification of the Service to be cancelled.
• Proof of authority to cancel.

6.3 We reserve the right to terminate the agreement without notice in the event of a breach of these terms.

7. Refunds

7.1 You are not entitled to any refunds for early termination of the agreement.

8. Interruption to Services

8.1 We will notify you in advance of any necessary interruptions to the Services where possible.

8.2 We are not liable for any interruptions beyond our control.

9. Technical Support

9.1 We provide technical support within the limits of our expertise.

9.2 Support requests must be submitted through our designated channels.

9.3 We do not guarantee that support will meet all of your requirements.

10. Intellectual Property Ownership

10.1 We retain ownership of all intellectual property used in delivering the Services.

10.2 Upon termination, you do not retain any code, images, or scripts created by us unless expressly granted permission.

11. Confidentiality

11.1 Both parties acknowledge the confidentiality of proprietary business information and agree not to disclose it during or after the contract term.

12. Privacy Policy Exception

13.1 We may disclose your information to legal authorities as required by law without further consent or notification to you.

13. Limitation of Liability

14.1 We are not liable for:

• Any hardware malfunctions provided by you.
• Any software malfunctions provided by you or by us.

14.2 Our maximum liability is limited to the amount paid in the preceding 12 months.

14.3 We are not liable for indirect, consequential, or unforeseeable losses.

14. Indemnity

15.1 You agree to indemnify us against any claims arising from:

• Non-compliance with any applicable laws.
• Breaches of intellectual property rights.
• Any third-party actions related to your website or use of the Services.

15. Successors to the Agreement

16.1 The obligations of this agreement are binding on successors in title. Neither party may assign the agreement without written consent.

16. Dispute Resolution

17.1 In the event of a dispute, both parties agree to engage in mediation before pursuing arbitration or litigation.

17. Waiver

18.1 Failure to enforce any provision of this agreement does not constitute a waiver of future enforcement.

18. Jurisdiction

19.1 This agreement shall be governed by the laws of Australia. Both parties submit to the exclusive jurisdiction of the Australian courts.