How it works section

Our process

1
Operations Audit

We do a thorough review of your current operations, assessing teams, processes, tech, and data. This gives us a complete understanding of your challenges and opportunities for improvement.

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Onboard in 24 hours
2
Identify Bottlenecks

We pinpoint the areas where your operations are breaking down or slowing progress. These bottlenecks are often the key factors holding back growth and efficiency.

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First design in 24 hours
3
Design Solutions

Our team develops tailored solutions to resolve bottlenecks and optimise your operations. We focus on creating scalable, long-term improvements that align with your goals.

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Result in weeks not months
4
Execution

We don't just plan, we execute. We work hands-on to put the solutions in place, ensuring they’re properly integrated and that your team is trained and equipped for success.

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Result in weeks not months
5
Refine and Scale

As your business evolves, so do we. We work with you to continuously refine the solutions to ensure they grow with your company, maximising efficiency and profitability at every stage.

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Result in weeks not months

About us

Jenny Down
Founder

I started SpecialOps to help founders cut through the noise and tackle their toughest operational challenges. My background spans business automation, performance marketing, and leadership, but my real strength lies in breaking problems down to first principles and addressing what’s broken. Sometimes, you have to eat glass to get things right and that’s where I thrive.

I know scaling isn’t just about growth, it’s about doing it smartly and efficiently. My focus is on eliminating the bloat so businesses can scale faster and with precision. From the ground level to long-term strategy, I understand what it takes to win.

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