Privacy Policy

This is the privacy policy of SpecialOps. In this document, “we” or “us” refers to SpecialOps, (ABN 62 187 864 494).

This notice outlines our policy about all information that we record about you, covering both personally identifiable information and non-identifiable information.

We understand the concerns of our website users about the security of their data and are committed to complying with Australian law.

1. Information We Collect

We collect the following types of information from you, either through our website or other communication channels, and it is necessary for us to collect it for the reasons outlined below:

• Basic identification and contact information (e.g., name, email, phone number):some text
  • To provide the services you request.
  • To verify your identity for security purposes.
  • To send marketing materials about our services, with your consent.
  • Information that does not identify an individual may be used for demographic analysis or service improvement.
• Website usage data (e.g., pages visited, time spent on site):some text
  • To improve the user experience and site performance.

2. Market Place Information

If we collect your information specifically to enable you to purchase a service through our website, we assume that you give us permission to pass it to the relevant third-party service provider, where applicable.

3. Data Security

We take the protection of your personal information seriously. We use encryption (e.g., SSL certificates) and other security measures to safeguard your data. Only authorised personnel have access to personal data, and we regularly review our security practices.

4. Cookies

We use cookies to collect information about your usage of our website. This helps us understand visitor preferences, enhance site navigation, and improve our services. You can disable cookies through your browser settings, but doing so may affect the functionality of the site.

5. Information You Post on Our Website

If you post information to a blog, forum, or similar public space on our website, we store this data but do not actively use it. However, we reserve the right to use any posted content as outlined in our terms and conditions.

6. Financial Information

We do not collect or store credit card information directly on our servers. All payments are handled by secure, third-party payment processors like PayPal. Our staff and contractors do not have access to your financial details.

7. Data Breach Notification

In the event of a data breach that may cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in compliance with the Notifiable Data Breaches (NDB) scheme. Notifications will include details of the breach and measures you should take to mitigate any risks.

8. Overseas Data Transfers

If we transfer your personal information outside of Australia, we will ensure that the overseas recipient complies with privacy protections similar to those provided under Australian law. This may include requiring the recipient to comply with Australian Privacy Principles or another enforceable privacy regime.

9. Access to and Correction of Personal Information

At any time, you may review or update the personally identifiable information we hold about you by contacting us. To safeguard your data, we will verify your identity before granting access or making changes.

10. Complaints Handling

If you believe your privacy has been breached, you can file a complaint by contacting us via the contact details on our website. We will investigate and respond to your complaint promptly. If you are not satisfied with our resolution, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

11. Third-Party Advertising

Third parties may advertise on our website, and these parties may use cookies or JavaScript to collect information about your visits for targeted advertising. We do not have control over these technologies, and our privacy policy does not cover the practices of third parties.

12. Disclosure to Government and Legal Authorities

We may be required to disclose personal information to law enforcement agencies or government bodies if legally required to do so, such as through a search warrant or court order.

13. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law. Information that forms part of our business record is retained for a minimum of six years to comply with legal and tax obligations.

14. Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Please revisit this page periodically to stay informed about any changes.

15. Contact Information

If you have any questions or concerns about this privacy policy, please contact us using the form on our website.